The MacAlba

I think I need to create a new blog category specifically for my experiences with BorderNET. Now, I’m under no delusion that BorderNET’s customer support is any better or worse than other ISP service desk, but…

Last week, after experiencing several overnight outages I called their support desk phone number. After hanging on for a while it timed out and a recorded message asked me to email my query instead. So I duly sent in my email. Today, being some days later, I received an email which didn’t respond to my query but said that they had a heavy load of emails to reply to, and could I phone their support desk if my original query was urgent.

Does anybody else see the problem with their circular logic?